Atlantic Data Team stands out among managed service providers for several compelling reasons. Firstly, they ensure that every call is answered by a real person, eliminating the frustration of leaving voicemails for unresponsive IT technicians. Their commitment to customer service is further demonstrated by their exceptional response times, consistently outperforming their Service Level Agreement (SLA) benchmarks. Unlike many competitors who shy away from offering SLAs due to slow response times, Atlantic Data Team boasts an average response time of under 15 minutes, with a $50 credit offered if this target is missed.
Moreover, Atlantic Data Team's flat-rate support plan is designed to prioritize efficient problem resolution. Clients pay a consistent monthly fee, and any recurring issues are addressed without additional charges, incentivizing the team to resolve problems correctly the first time. Communication is another area where they excel, as they avoid technical jargon and ensure clear, straightforward dialogue with clients. Serving the Florida region, Atlantic Data Team offers a comprehensive suite of services, including VoIP, cybersecurity, domain hosting, email security, and hosted exchange, making them a preferred choice in the United States.
